All sales are final. I do not accept returns, exchanges, or cancellations with custom dolls. However, if there is ever an issue please do contact us directly: firstname.lastname@example.org. We will do everything we can to resolve any issues in a satisfactory manner!
- Heirloom toys may ship priority at your request (tracking and insurance included) within the U.S. for an additional fee at checkout.
- We do recommend signature confirmation for your peace of mind. There is an additional fee and this option is available at check-out.
- Confirming your address before you check out is the best way to ensure your heirloom toys arrive safe & sound to the correct location. Unfortunately reshipping costs do apply if your package is returned to us due to an incorrect address provided.
- Items listed on our website are ready to ship within 3-5 business days of purchase.
- We are closed on all holidays and orders will be shipped the next business day.